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Frequently Asked Questions

Do I need a model for my course?

For most courses you will only need a model in the unlikely event that you are the only person booked on. In this case you get the benefit of having a one-to-one session with your tutor.

There are a few exceptions to this:
- Every student on a Body Wrap, Brazilian Waxing or an Eyelash Extension course will need to bring a model.

-You do not need a model on Ear Piercing or Nail Art courses. Even if you're the only person on the course.

Do I need a patch test before attending my course?

You only need a patch test for a few courses, these are listed below:

Eyelash & Eyebrow Treatments
Eyelash Perming
Eyelash Extensions
Professional Brow Artistry

What qualifications do I get after my course?

You will be awarded the Carlton Institute Diploma, as soon as your tutor feels that you have completed the course to our standards  This means that you will be able to get insurance and start earning right away. In the unlikely event of you needing to re sit, you can repeat the course for free.

Do I need to buy a kit for my course?

No, we will provide all the equipment you need for your training.

Can I cancel or transfer my course after booking?

Failure to attend a confirmed course will result in a £40 rebooking fee for each non-attendance. Any course payments including NVQ fees are non-refundable and non-transferable. For more information please see our terms and conditions.

What will I need to take with me to my course?

At the Carlton Institute, we provide everything that you will need to use on the days of your training. The only thing that you will be required to take is your lunch, tea, coffee and other refreshments is available free of charge during your course period. You might also be required to bring a model along with you dependant on the course, but this will be fully explained to you either before your booking or immediately after via email for those who book online.

What are the course times?

All our one day courses start promptly at either 09.00am or 09:30am and finish at approximately 4.30pm with a short break for lunch. However this does vary depending on what course you are booking so we would suggest if you are in doubt to give our Bookings Team a call and they will be able to assist you. Late arrival is extremely disruptive to other students and will result in you missing out on important theory work already covered. If you arrive late (in excess of 30 minutes) you will be unable to participate in the training which will result in a £40 rebooking fee for a rescheduled date.  Please therefore ensure you allow sufficient time for travelling and arrive at your chosen location 15 minutes before the commencement of the course.

How can I book and pay for my course?

All bookings can be made over the phone using a credit or debit card, we would simply need to take some of your details (if you are a new customer) and book you on to your chosen course. Alternatively, all of our courses, including NVQ qualifications, are available to book on-line via our website. For courses over the value of £500 we will need to take a non refundable deposit of £199 and any course booked under the value of £500 is a £49 deposit with the balance due 14 days before the commencement of the course.

Why are the Carlton Institute's courses so much shorter than at colleges of further education?

We provide short intensive training in small groups (maximum of twelve students per tutor).  The first part of the course covers essential theory for about an hour and a half, but most of the training is practical, hands on training where students are able to perform the treatments on each other. For those students wishing to go on to achieve an NVQ Qualification, a flexible home study route is available for the majority of our courses.

Can I get insurance with The Carlton Institute Diploma?

Yes you can, all of our courses that we can offer you qualify for our own industry leading insurance which can be arranged easily on the following link  or by calling 01684 893 006 and asking for our Carlton Insure Policy. Many beauty salons also recognise our diploma and even send their own therapists to us for further training.

Can I get funding for my course?

There are various ways to get funding for your course depending on your personal circumstances.

For more information take a look at our Funding Options page.

What help will I get with my portfolio?

We provide free phone support throughout your NVQ, as well as 1:1 tuition sessions available with tutors.

Can I wear nail extensions on my course?

Nail extensions must be removed before attending your course.

Can I wear nail polish / varnish on my course?

Your nails must be free from polish and extensions before you take your course.

How do I reschedule my course?

If you need to reschedule your course please call us on 01395 226622 where we can look at alternative dates for you. There will be a £40 rebooking fee.

Can I pay in instalments?

Yes, if you'd like to spread payments then you can reserve your place today for either £49 or £199 (the price depends on the cost of your course). You will need to settle the final instalment 2 weeks before your course date. 

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