Returns, Refunds & Exchanges Online Store

This is a Trade Only website. 

All products and product information available on www.beauty-training.co.uk is intended for qualified professional beauty therapists, nail technicians and other beauty professionals.  It is for sale on a strictly business to business basis.   Customers should be competent in using the products sold on this website.  The Carlton Institute will not be held responsible for any injury or damages in unqualified users of our products.  We reserve the right to ask for proof of professional status, and refuse your order if we believe the person not to be a trade customer.  As a business user, it is your responsibility to ensure that you are insured for products that you are using.   Products are not intended for sale to members of the general public.

We believe that you will be delighted with your products but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

Faulty Goods

If you receive an item from us which is faulty, which you did not order or for any other reason which is our fault, please contact us by telephone (on 01395 279968) or email (at enquiry@carltoninstitute.co.uk) to inform us within 48 hours of receipt and we will arrange a replacement.

If you believe you have received damaged or incorrect goods, you must contact us by email or in writing within 7 working days of your receipt of the goods and provide us with your order reference number.  We will have the goods returned to us and pay the costs of the return shipping.  If we do not receive notification within 7 days, any shortage, damage or other deficiency will be deemed to have occurred after delivery to you. 

If, in our opinion, the returned goods are damaged we will provide you, at our option, with replacement goods or a refund for the total costs of the goods within 30 days of our receipt of the returned goods provided you have complied with the provisions above. 

If we find that the goods are not damaged or faulty, we will return the ordered goods to you and you will be responsible for the cost of the return shipping.  We will also charge you an administration fee of 10% of the cost of your original order.         

Please note that we are unable to accept returns in person at any of our training colleges.

Returns Address

The Carlton Institute
34 Rolle Street
Exmouth
Devon
EX8 2SH

You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).

Refunds

When goods have been ordered in error or as not expected, the Company may agree to their return on the following conditions.  

A request must be made to The Carlton Institute, within 7 days of receipt of goods.

If you wish to return unwanted goods, please ensure that any product you have bought is in original condition, unused and sent back to us with its original packaging.  Your statutory rights are not affected.

Refunds will be subject to the purchase price less a 10% handling charge.  Carriage charges will NOT be refunded.

Refunds will be subject to the purchase price less a 10% handling charge, the cost of sending the item to you and card fees.  Your return carriage charges will NOT be refunded.

Returned goods will only be accepted where a returns authorisation has been given.  the relevant reference number must be quoted on accompanying documentation.  For your own protection, please obtain a receipt from the carrier, as the company accept no responsibility for lost parcels.

Goods which are given free, as part of an offer, are not exchangeable or refundable unless the full offer is returned, subject to normal terms and conditions. 

Special or customised items cannot be returned unless faulty.

If you choose to return an item to The Carlton Institute please allow 14 days for administration.