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Beauty Training | Customer Service | Cancellations & Refunds on Courses

The industry leader in accredited fast-track beauty and spa training

Cancellations & Refunds

The following charges will apply if you wish to cancel a course: 

  • If you cancel 21+ working days before your course start date your deposit will be non refundable
  • If you cancel between 1 and 20 working days before a course you will still be charged the full remaining balance.

Cancellations must be received in writing or via email through our contact us form and must contain the full booking details including name, address and booking details.

Your cancellation will be confirmed in writing along with an invoice for any fees due.

Exceptions
The Carlton Institute will consider issuing a credit note in the event of the bereavement of an immediate family member. The credit will be to the value of the original fee paid less an administration fee of £40 per client and can be used against any future bookings with The Carlton Institute within the following six month period.

Transferring courses

The following charges will apply if you wish to transfer your booking to a later course date:

  • If you have a booked a course on a special offer or late availablity rate you cannot transfer to a later date once booked.
  • If you have booked a course at our standard advertised price then a £40 re-booking fee will apply.
  • The transfer option only relates to clients who are transferring to a different date on the same course.
  • The choice of course date must be specified at the time of transfer (else the instruction will be considered a cancellation).
  • The option to transfer clients can only be used once, after which any movement will be considered a cancellation. All outstanding invoices will remain due, irrespective of the number of working days notice given for the cancellation.
  • To transfer a booking please call us on 01395 279968.

Course dates and venues

  • The Carlton Institute reserves the right to alter course dates and venues without liability.
  • In the event of a cancellation where alternative cannot be provided in respect of that course a full refund will be offered.
  • The Carlton Institute will not normally reimburse travel or accommodation expenses. The Carlton Institute is not able to offer refunds for cancellations outside our control, including adverse weather conditions, flooding or industrial action.

Course outlines

  • In order to respond rapidly to changes in market demand The Carlton Institute reserves the right to alter its course content and/or trainer.