Enquiry Handling
Objective: To improve conversion of revenue from telephone enquiries through:
- The introduction of a structured yet flexible sales conversation
- Creating a great impression from the very first moment
- Building a genuine rapport with each caller
- Identifying a potential customer's needs by using effective questioning techniques
- Identifying a caller's buying criteria and demonstrating how we can meet the customer's needs
- Presenting the proposed appointment using positive language
- Handling objections effectively and Closing the sale
How this workshop will benefit your business:
- Increased conversion of enquiries
- Greater confidence from team members when handling enquiries
- Further sales opportunities will be identified leading to upselling where possible
- Objections will be dealt with more effectively so fewer calls lost at the last moment
- Greater ability to close each sale
Key areas that will be covered:
- Telephone Skills
- Building Rapport
- Establishing Needs
- Presenting The Product
- Objection Handling
Locations
The Enquiry Handling business course is available at our Windsor and Stockport training centres.
Other courses of interest
Effective retailing
Customer service
Effective appointments