Effective Appointments
Objective: To improve conversion of revenue from appointments through:
- Creating a great first impression
- Identifying a customer's needs by using effective questioning techniques
- Reading a customer's buying signals and using active listening
- Presenting the product using creative conversation to demonstrate we can meet the customer's needs
- Using a structured appointment, understanding the importance of each section of the sales process and how to use them in a flexible way
- Handling objections effectively
- Utilising a range of closing techniques
How this workshop will benefit your business:
- Increased conversion from appointments
- Greater confidence from team members when on an appointment
- Increased sales
- Further sales opportunities will be identified leading to upselling where possible
- Objections will be dealt with more effectively so fewer calls lost at the last moment
Key areas that will be covered:
- Preparation
- Planning
- Investigating
- Presenting
- Objection Handling
- Negotiating
- Obtaining Commitment
Locations
Our Effective Appointments business course is available at our Windsor and Stockport training centres.
Other courses of interest
Effective retailing
Customer service
Enquiry handling