Customer Service & Complaint Handling
Objective: To improve the customer experience through:
- Creating a great first impression
- Developing a positive personal attitude
- Building rapport with the customer
- The importance of product knowledge
- Techniques to starting and maintaining professional yet friendly conversation
- Handling negative feedback
How this workshop will benefit your business:
- Increased positive feedback from customers
- Greater confidence from team members
- Refocus of team members on looking after the customer
- Increased sales
- Negative feedback will be handled effectively and turned around
Key areas that will be covered:
- The Customer Experience
- First Impressions
- Personal Attitude, and Image
- Internal Customers
- Rapport Building Techniques
- The Benefit of Complaints
- Complaint Handling Techniques
Locations
We will visit your Salon / Spa.
Other courses of interest
Enquiry handling
Effective appointments
Effective retailing